FAQs

Payments & Safety

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Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

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Do you accept online payments?

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

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Where can I learn more about the payment and processing on your store?

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

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What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

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How long does it take to get my products?

Shipping can take up to 10 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

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How much does it cost?

At XO by Kali, we strive to offer seamless and reliable shipping options for our customers. Our shipping rates are as follows:

  • Domestic Shipping: A flat rate of $20.
  • International Shipping: A flat rate of $25.

We offer free shipping on all orders over $500.

Please note that international shipping costs do not include taxes or duties that may be applied by customs in the destination country. Any duties or taxes incurred are the responsibility of the recipient upon delivery.

In the event that duties and taxes remain unpaid and the order is refused at customs, XO by Kali reserves the right to deduct any return costs incurred from the total return amount.

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Can I track my order?

Certainly! We will send you an email with your tracking link within 2 business days after placing your order.

Returns & Refunds

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Do you offer refunds?

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

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How long after I complete a purchase can I ask for a refund?

A refund request can be submitted within a month after the purchase is made.

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Who pays the shipping costs in the case of a refund?

The cost of the return shipping is handled by the customer.